Why are your JobKeeper Payments delayed?

Most employees do not experience issues with their JobKeeper payments. Other than the lodgement of the March BAS (Business Activity Statement), CashFlow Boost payments flow to about 80% of employers without requiring human intervention. The ATO (Australian Taxation Office) sends payment requests to the Reserve Bank daily.

So why the delay?



– Sole Traders suddenly applied for JobKeeper and employees with no evidence of employees

– Businesses suddenly decided to back date a PAYGW (Pay As You Go Withholding) registration back date payments to employees, again without prior evidence of these employees

– Businesses have included contractors in their JobKeeper claims

– Employees are being detected with multiple “eligible employers”

– Employees that weren’t employees as of 1 March

– More than one Eligible Business Participant

– The business has not been reporting or paying PAYGW before JobKeeper


As one can see, there is a lot of reasoning behind why the ATO does not pay immediately to some businesses.



– The entity did not exist as of 1 January and so more proof is needed

– The bank account listed with the ATO is incorrect

– The 2019 Tax Return has not yet been lodged


What can you do?

The ATO call centre is usually unable to provide any explanations, but they can perform an initial assessment and either seek clarifying information or escalate the case.


The scripts for the ATO call centre will assure you of a response within 14 days for JobKeeper and 20 days for CashFlow Boost. Please keep in mind that yours will not be the only case that has to be solved within this timeframe.


Ring the ATO –


Agent line: 1 800 700 724


Businesses should ring: 1 800 806 218